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FAQ's

Frequently Asked Questions | Heera Diamonds

Welcome to the FAQ page for Heera Diamonds. We’ve answered some of the most common questions about engagement rings, diamonds, jewellery care, bespoke designs, certifications, delivery, and showroom appointments.

Whether you are searching for an engagement ring, wedding jewellery, mined diamonds, or lab-grown diamonds, our team is here to make your experience simple and enjoyable.

 


General Questions

Where is Heera Diamonds located?
Heera Diamonds is based in Hatton Garden, United Kingdom and welcomes customers to visit our showroom for personalised jewellery consultations, engagement ring appointments, and luxury jewellery shopping experiences.

For showroom directions, opening hours, and contact details, please visit our Contact Us page.
Do I need an appointment to visit the showroom?
Appointments are recommended, especially for engagement ring consultations and bespoke jewellery appointments, as this allows our specialists to dedicate time to you personally.

However, walk-ins are also welcome subject to availability.

Booking an appointment ensures you receive:
  • One-to-one guidance
  • Diamond education
  • Personalised ring recommendations
  • Dedicated viewing time
  • A relaxed luxury shopping experience
What jewellery does Heera Diamonds specialise in?
We specialise in a wide range of fine jewellery, including: Our collections include both classics and modern luxury designs.

Diamonds, Gemstones & Certification

Do you sell mined and lab-grown diamonds?
Yes. Heera Diamonds offers both mined diamonds and lab-grown diamonds.

Natural diamonds are formed over billions of years beneath the earth, while lab-grown diamonds are created using advanced technology that produces a real diamond with the same physical and chemical properties.

Our specialists can help you compare:
  • Appearance
  • Size options
  • Value
  • Sustainability considerations
  • Certification
  • Budget suitability
This allows you to choose the diamond that best suits your preferences and lifestyle.
Do you sell coloured diamonds?
Yes. We offer a selection of coloured diamonds in both mined and lab-grown options, subject to availability.

Popular coloured diamond options include: Coloured diamonds are available in selected engagement rings, bespoke jewellery pieces, and luxury statement designs.
Do you offer gemstone jewellery?
Yes. We offer a variety of precious and semi-precious gemstone jewellery, including: We also create bespoke gemstone engagement rings and custom jewellery designs tailored to your preferences.
Are your diamonds certified?
Yes. Many of our diamonds are independently certified by internationally recognised diamond grading laboratories such as:
  • IGI (International Gemological Institute)
  • GIA (Gemological Institute of America)
These certificates provide professional grading and verification of a diamond’s:
  • Carat weight
  • Colour
  • Clarity
  • Cut quality
  • Measurements
  • Authenticity
Diamond certification gives customers confidence and transparency when purchasing fine jewellery and engagement rings.
What is the difference between IGI and GIA certification?
Both IGI and GIA are respected diamond grading laboratories.

GIA (Gemological Institute of America)
GIA is globally recognised for strict grading standards and is highly respected within the diamond industry, particularly for mined diamonds.

IGI (International Gemological Institute)
IGI is one of the most widely used laboratories for both mined and lab-grown diamonds and is especially popular for modern engagement ring collections.

Both provide reliable diamond certification and grading reports.
Can I view the diamond certificate before purchasing?
Yes. We are happy to show customers the certification details for eligible diamonds before purchase so you can fully understand the quality and specifications of your chosen stone.

Engagement Rings

Can I customize an engagement ring?
Absolutely. We offer bespoke engagement ring services where customers can customise:
  • Diamond shape
  • Diamond size
  • Setting style
  • Band width
  • Metal type
  • Hidden halo details
  • Side stones
  • Overall ring design
Popular metal options include:
  • Platinum
  • 18kt white gold
  • 18kt yellow gold
  • 18kt rose gold
What we offer:
  • Platinum
  • 18kt white gold
  • 18kt yellow gold
  • 18kt rose gold
  • 14kt white gold
  • 14kt yellow gold
  • 14kt rose gold
  • 10kt white gold
  • 10kt yellow gold
  • 10kt rose gold
Our team works closely with you to create a ring that reflects your personal style and story.
Which engagement ring styles are most popular?
Some of our most requested engagement ring styles include: Oval and hidden halo designs continue to be especially popular for modern engagement rings.
How do I choose the right engagement ring?
Choosing an engagement ring depends on several factors, including:
  • Personal style
  • Diamond shape preference
  • Budget
  • Metal colour
  • Ring setting
  • Lifestyle and daily wear
Our jewellery specialists guide customers through the entire process to make choosing a ring feel enjoyable and stress-free.

Bespoke Jewellery Services

Do you create bespoke jewellery?
Yes. Heera Diamonds offers bespoke jewellery design services for customers looking to create unique and meaningful pieces.

This includes: Our bespoke process typically includes consultation, design discussions, stone selection, CAD previews where applicable, and final production.
How long does bespoke jewellery take?
The timeframe for bespoke jewellery varies depending on the design complexity and stone availability.

On average, custom jewellery pieces take 3-4 weeks to complete.

We always aim to keep customers updated throughout the process.

Virtual Appointments

Do you offer virtual jewellery appointments?
Yes. We offer virtual appointments for customers who prefer to shop remotely or are unable to visit the showroom in person.

Virtual consultations allow customers to discuss:
How do virtual appointments work?
Virtual appointments are usually conducted through video call or phone consultation.

During the appointment, our jewellery specialists can:
  • Show jewellery options
  • Discuss diamond certification
  • Explain gemstone choices
  • Recommend ring styles
  • Answer questions in real time
Virtual appointments provide a convenient and personalised shopping experience from the comfort of your home.

Jewellery Care & Repairs

Do you offer ring resizing?
Yes. We provide ring resizing services.

The resizing process depends on:
  • Ring design
  • Metal type
  • Stone setting
  • Amount of resizing required
Our team can advise on suitability after inspecting the ring.
Do you provide jewellery cleaning and repairs?
Yes. We offer professional jewellery cleaning, polishing, maintenance, and repair services.

These services help maintain:
  • Diamond brilliance
  • Metal condition
  • Stone security
  • Overall appearance
Regular professional cleaning is recommended, especially for engagement rings worn daily.
How should I clean my diamond jewellery at home?
We recommend cleaning jewellery gently using:
  • Warm water
  • Mild soap
  • A soft toothbrush or jewellery brush
Avoid harsh chemicals and abrasive cleaners.

Store jewellery safely in a soft pouch or jewellery box when not in use.

Orders, Delivery & Payments

Do you offer UK delivery?
Yes. We provide secure UK delivery for eligible jewellery purchases.

Delivery methods are selected carefully to ensure items arrive safely and securely.
How long does delivery take?
Delivery times vary depending on whether an item is:
  • Ready to ship
  • Made to order
  • Bespoke or customised
Custom engagement rings and bespoke jewellery may require additional production time.
Which payment methods do you accept?
We accept a variety of payment methods including:
  • Debit cards
  • Credit cards
  • Bank transfer
  • Selected finance options where available
Please contact us for the latest finance and payment information.
Is there VAT charged online?
All prices on line include VAT.
What is your returns policy?
Returns policies may vary depending on the jewellery type and whether an item has been customised or specially made.

Due to the personalized nature of bespoke jewellery, some custom-made items may not be eligible for return.

We recommend reviewing our returns policy or contacting our team before purchase if you have any questions.

Appointments & Shopping Experience

What happens during an appointment?
During your appointment, one of our jewellery specialists will guide you through:
  • Diamond education
  • Ring styles
  • Budget options
  • Certification details
  • Metal choices
  • Bespoke possibilities
Appointments are relaxed, informative, and designed to help customers make confident decisions without pressure.
Can I book a same-day appointment?
Same-day appointments may be available depending on showroom availability.

We recommend booking in advance to secure your preferred time, especially during weekends and busy periods.

Click here to book your in store or virtual appointment.
Do you help customers who are buying an engagement ring for the first time?
Absolutely. Many of our customers are purchasing an engagement ring for the first time.

Our team is experienced in helping customers understand:
  • Diamond quality
  • Ring settings
  • Budgets
  • Sizing
  • Certification
  • Design styles
We aim to make the process enjoyable, educational, and stress-free.

Contact Heera Diamonds

How can I contact Heera Diamonds?
The team at Heera Diamonds is always happy to help with enquiries about engagement rings, diamonds, gemstones, bespoke jewellery, appointments, and aftercare services.

Contact Us Book an Appointment
We offer: Our team looks forward to helping you find the perfect jewellery piece for every special occasion.

Have any questions?

Our Care Team is here to help. Please don't hesitate to reach out to us via email at enquiry.heera@gmail.com.